Question 1

Are Native cigarettes legal in Canada?

Accepted Answer

Yes, Native cigarettes are legal in Canada. They are manufactured on First Nation reserves and sold under different tax structures. You must be of legal smoking age (19+ in most provinces) to purchase them.

Question 2

What brands do you carry?

Accepted Answer

We carry a wide selection of popular Native cigarette brands including Canadian, BB, Saratoga, Canadian Goose, DK's, Putters, Nexus, Playfare's, and many more. We also offer cigars, vapes, nicotine pouches, and chewing tobacco.

Question 3

Are your products authentic?

Accepted Answer

Absolutely. All our products are sourced directly from licensed manufacturers on First Nation reserves. We guarantee 100% authentic products with proper quality control.

Question 4

How do I place an order?

Accepted Answer

Simply browse our products, add items to your cart, and proceed to checkout. You'll need to create an account or sign in, enter your shipping address, and select a payment method. It's quick and easy!

Question 5

Is there a minimum order amount?

Accepted Answer

There is no minimum order amount. However, orders over $149 qualify for free shipping across Canada, so we recommend bundling your purchases to save on shipping costs.

Question 6

Can I modify or cancel my order?

Accepted Answer

You can modify or cancel your order before it ships. Please contact us as soon as possible through our contact page or email. Once an order has shipped, it cannot be cancelled.

Question 7

What payment methods do you accept?

Accepted Answer

We accept Interac e-Transfer (instant bank transfer), Credit Cards (Visa, Mastercard, Amex) through our secure payment processor, and Gift Cards purchased from our store.

Question 8

How does e-Transfer payment work?

Accepted Answer

After placing your order, you'll receive e-Transfer payment details via email. Send the payment using your bank's e-Transfer service with your order number as the security answer. Orders ship within 24 hours of payment confirmation.

Question 9

Is my payment information secure?

Accepted Answer

Yes. All credit card payments are processed through our secure payment partner with industry-standard encryption. We never store your full card details on our servers.

Question 10

How long does shipping take?

Accepted Answer

Most orders are processed within 1-2 business days and typically arrive within 5-7 business days depending on your location. We offer free shipping on orders over $149.

Question 11

Do you ship to all provinces?

Accepted Answer

Yes, we ship to all Canadian provinces and territories. Shipping rates may vary based on your location, but orders over $149 qualify for free shipping nationwide.

Question 12

How can I track my order?

Accepted Answer

Once your order ships, you'll receive a tracking number via email. You can also track your order using the Track Order page on our website, or view the status in your account dashboard.

Question 13

What if my package is damaged or lost?

Accepted Answer

If your package arrives damaged, please contact us within 48 hours with photos. For lost packages, we'll work with the carrier to locate it and provide a replacement or refund if necessary.

Question 14

What is your return policy?

Accepted Answer

Due to the nature of tobacco products, we cannot accept returns on opened packages. If you receive damaged or defective products, please contact us within 48 hours of delivery for a replacement or refund.

Question 15

How do I request a refund?

Accepted Answer

Contact our support team through the contact page with your order number and reason for the refund request. We'll review your case and process eligible refunds within 5-7 business days.

Question 16

Do I need an account to order?

Accepted Answer

While you can browse products without an account, you'll need to create one to place an order. Having an account also lets you track orders, save addresses, earn loyalty points, and access exclusive deals.

Question 17

How do I earn loyalty points?

Accepted Answer

You earn points on every purchase automatically. Points can be redeemed for discounts on future orders. Visit our Loyalty page to see your points balance, tier status, and available rewards.

Question 18

How does the referral program work?

Accepted Answer

Share your unique referral link with friends. When they make their first purchase, both you and your friend receive rewards. Check the Referrals page in your account for your personal link and tracking.

Question 19

Can I subscribe for regular deliveries?

Accepted Answer

Yes! We offer subscription plans for your favorite products. Set your preferred delivery frequency and never run out. Subscribers also get exclusive discounts. Visit the Subscriptions page to get started.

Question 20

How do I use a gift card?

Accepted Answer

Enter your gift card code at checkout in the promo/gift card field. The balance will be applied to your order. You can check your gift card balance on the Gift Cards page.

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